Customer Experience Survey
4.2 63 reviews
in the last week
Part of the work they did included a three sided column. A couple of days after the work was done I noticed that some of … More the tooled joints were not complete, they were only done on two sides of the column. When Garrison came out a week later to take pictures I showed it to him along with some heavy over spray on the wall that needed to be cleaned up. He said no problem, someone will contact me and they'll take care of it. Well that was a lie. No one has contacted me and Garrison ignores my voicemails and texts. He was paid in full and I got ghosted.
2 weeks ago
On January 16, we had our aggregate pool deck re-surfaced and finished in a stone look. The deck was done and had a good … More look when the workers asked me if the deck was acceptable for applying the final glaze coating. It looked great with a lot of contrast between the stone colors. So they proceeded to glaze the deck. Upon completion the entire deck had a seriously greyed out look to it and the stone color definition was gone. Whatever they used for the glaze was significantly TOO LIGHT in color. The entire deck was grey and totally unacceptable. We contacted Garrison and he said he would be out in a few days to take a look and see what could be done. He never showed up. We contacted him with voicemails and text messages. He kept telling us that he would be out as soon as the virus issue was relaxed. We have never seen or heard from him since...
Not only was the deck finish unacceptable, but it very quickly developed cracks. Not only that, as all was said and done we could see very clearly tennis show prints in the new surface. Unfortunately he was paid in full and he had no reason to satisfy us. Our big mistake!!
Don't trust Cre8stone to do a good job. It appears they don't know what they are doing.
a year ago
WOW what a difference!! The crew from Cre8stone took my ugly, dated, white painted fireplace and turned it into a show piece. … More The workers on site where prompt, polite and left the place clean and tidy. Now I think it is time to do something with my 1970's brick ranch exterior!! Definitely recommend these folks.